Krysaliis offers you a 15-days Peace of Mind Guarantee on all products that you purchase from us. To qualify for this, the product must be in an absolutely unworn and brand new condition and must be returned with the original sealed box, instruction papers, warranty and other accessories if any. Make sure you have not used the product. Scratched and Used Products will not be taken back. Products which has been personalized by engraving, enameling or gold plated on request are non-returnable.
When we receive the item, we will inspect it to ensure everything is present and in it’s in original condition and then issue either a full refund or a different item in exchange, as per your request. Your money will be refunded in full or exchange within 15 days of the receipt of the product.
For all returns, please fill the Returns Form which was sent along with your order.
Personalized products are non-returnable.
Please inform us within 48 hours if you receive the product damaged or broken . Unfortunately, if the information reaches us after 48 hours, we will not be able to process store credits/refunds.
If you inform us post 48 hours about the product being broken or damaged, we will be more than happy to repair the product for you.(as per the product warranty). Please feel free to email/call us to inform and send the product back to us.
Received Incorrect or Damaged goods?
If case the box in which the item has arrived has extensive visible damage, you are requested to contact our customer support at firstname.lastname@example.org or at 022 - 67470333 / 34 between 9am - 6pm, 7 days a week.
Kantawala & Sons
102, Flox Chambers, 1st Floor,
6, Swadeshi Mill Estate,
Tata Road No. 1,
Opera House, Mumbai - 400004