We’re here to answer all your questions and provide clarity about Miapia and our
products. Below, you’ll find everything you need to know about our jewellery,
materials, processes, and services.

1. Why choose moissanites?
Moissanites are a brilliant, sustainable, and ethical alternative to diamonds. At
Miapia, we use high-quality moissanites that deliver the same sparkle and
durability as diamonds, without the environmental and social impact of
mining. They are nearly as hard as diamonds and offer exceptional brilliance,
making them ideal for everyday wear.
How do moissanites compare to lab-grown diamonds?
While both moissanites and lab-grown diamonds are ethical and sustainable
alternatives to mined diamonds, there are key differences:
• Brilliance: Moissanites have a higher refractive index than
diamonds, which means they sparkle more in light. Lab-grown diamonds offer
the same sparkle as natural diamonds but with less fire than moissanites.
• Hardness: Lab-grown diamonds are slightly harder (10 on the
Mohs scale) compared to moissanites (9.25), but both are highly durable for
daily wear.
• Cost: Moissanites are more affordable than lab-grown diamonds,
offering a luxurious look at a fraction of the price.
Moissanites combine beauty, durability, and affordability, making them the
perfect choice for those who value sustainable luxury without compromising
on style.

2. What is ‘real demi-fine jewellery’ by Miapia? How is it different from regular demi-fine jewellery?
Miapia elevates the concept of demi-fine jewellery by using premium materials like
vermeil gold over sterling silver and rhodium-plated sterling silver. Unlike regular
demi-fine jewellery, which often uses steel or brass with flash plating or “gold-tone”
finishes, Miapia uses thick, high-micron gold plating (at least 2.5 microns), offering a
luxurious finish that lasts for years.

3. How are Miapia’s processes different from mass-produced jewellery?

Every Miapia piece is handcrafted using techniques typically reserved for fine
jewellery. Our process involves skilled artisans who focus on attention to detail and
durability. Unlike mass-produced steel and brass jewellery, our materials are
sustainable, hypoallergenic, and built to last, ensuring superior quality and timeless
design.

4. How does Miapia pricing compare to fine jewellery?
With gold and diamond prices at an all-time high, Miapia offers the perfect
alternative. We deliver the luxurious look and feel of fine jewellery at a fraction of the
price. By manufacturing everything in-house and selling directly to consumers, we
eliminate middlemen, ensuring premium quality and exceptional value.

5. Are Miapia jewellery pieces hypoallergenic?
Yes! Miapia jewellery is hypoallergenic, thanks to our use of sterling silver, vermeil
gold, and rhodium plating. These materials are gentle on the skin, making our pieces
suitable for those with sensitive skin.

6. Can I get help with styling or bespoke designs?
Absolutely! Miapia offers personalized styling assistance to help you choose pieces
that complement your style. We also create bespoke designs tailored to your
preferences, whether for a special occasion or to bring your dream jewellery to life.
Contact us for a consultation.

7. What are the benefits of vermeil gold over sterling silver?
Vermeil gold over sterling silver is a premium alternative to solid gold. It involves
thick layers of genuine gold (at least 2.5 microns) plated over sterling silver. This
ensures the jewellery maintains a luxurious gold finish while being more affordable
and sustainable. Unlike flash plating or “gold-tone” finishes, vermeil gold is durable,
tarnish-resistant, and made to last.

8. Do you ship across India? Is shipping free?
Yes, we offer pan-India shipping, and it is completely free for all orders.

9. What is your warranty policy?
Miapia jewellery comes with a 6-month basic warranty covering manufacturing
defects. For extended protection, you can purchase a lifetime warranty by contacting
our customer service team.

10. What is your return and exchange policy?
We accept returns and exchanges within 7 days of purchase, provided the item is
unworn and in its original packaging. Our customer service team is happy to assist
you with returns or exchanges.

11. Where can I view your collection in person?
Our boutique, located on Peddar Road, Mumbai, showcases our entire Miapia
collection, including exclusive designs not available online. Visits are by
appointment—schedule yours to experience our jewellery firsthand.

12. How is Miapia jewellery packaged?
Every Miapia piece comes in beautifully branded packaging, including pastel-colored
pouches, a signature gift box, and a branded shopping bag. It’s perfect for gifting or
keeping your jewellery safe and stylish.

13. How do I care for Miapia jewellery?
To keep your Miapia jewellery looking its best:
• Avoid exposing it to chemicals, perfumes, or lotions.
• Remove jewellery before swimming or showering.
• Store it in the provided pouch to prevent scratches.
• Gently clean with a soft, dry cloth after wearing.

14. What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital
wallets for secure and convenient payments.

15. Does Miapia offer gift options?
Yes! Miapia jewellery makes for perfect gifts. Our elegant packaging and timeless
designs ensure your loved ones feel special. You can also include a personalized
message with your gift at checkout.

16. Can I track my order?
Yes, once your order is shipped, we’ll provide a tracking number so you can monitor
its delivery status in real time.

17. Does Miapia offer repairs or resizing?
We provide repair services for Miapia jewellery. While resizing depends on the
design, we’re happy to assess your needs. Contact customer service for more
information.

18. Can I customize an existing design?
Yes! We can tweak an existing Miapia design to suit your preferences. Whether it’s a
size adjustment or a custom finish, reach out to us to discuss your requirements.

19. What makes Miapia unique?
At Miapia, we take pride in redefining demi-fine jewellery with a commitment to
quality, transparency, and innovation. Here’s what sets us apart:
Special Anti-Tarnish Process
Every piece of Miapia jewellery undergoes a unique anti-tarnish treatment, adding an
extra layer of protection for enhanced durability and long-lasting brilliance. This
process ensures that your jewellery stays as stunning as the day you purchased it,
even with regular wear. It’s just one of the many ways Miapia goes above and
beyond to deliver exceptional value and quality.
360° Product Transparency
Shopping for jewellery online should be as confident and transparent as shopping in
person. That’s why we provide 360-degree product videos and videos of real
people wearing our jewellery on every product page. These features allow you to see
every detail of the design, understand how it looks on a person, and make an
informed choice—all from the comfort of your home.
Sustainable, Ethical Practices
Our focus on sustainable materials like vermeil gold, rhodium-plated sterling silver,
and moissanites ensures that each piece is not only beautiful but also responsibly
crafted. Unlike mass-produced jewellery, Miapia is handcrafted using techniques that
rival fine jewellery.
Direct-to-Consumer Value
By manufacturing everything in-house and selling directly to our customers, we
eliminate unnecessary markups. This allows us to provide high-quality, luxurious
jewellery at accessible prices.
Exceptional Customer Experience
From personalized styling assistance to the ability to create bespoke designs, Miapia
is dedicated to offering an unparalleled customer experience. Our commitment to
clarity, transparency, and customer satisfaction ensures you’ll shop with confidence
every time.