ABOUT OUR SILVER
1. What types of silver does Krysaliis use?
Krysaliis offers:
-
Pure Silver (99.9%)
-
925 Sterling Silver
-
Premium 30 Micron Silver Plated
The metal type for each product is clearly mentioned in the Product Specifications tab.
2. What is the difference between Pure Silver and Sterling Silver?
Pure Silver (99.9%) is softer and traditionally used for baby gifting.
Sterling Silver (92.5% silver) is slightly stronger and more durable for wearable products.
Both are precious metals and safe for babies.
3. What is 30 Micron Premium Silver Plated?
Our Premium Silver Plated collection features a thick 30-micron layer of silver over a base metal.
It offers:
-
Rich silver look
-
Strong durability
-
Affordable pricing
-
Suitable for regular gifting
It is designed as a premium-use alternative while maintaining the elegance of silver.
4. Will silver tarnish?
Yes. Silver is a natural precious metal and may oxidize when exposed to air, moisture, or humidity.
This is normal and does not affect purity or quality.
A simple polish with a soft cloth restores the shine instantly.
5. Is tarnishing a defect?
No. Tarnishing is a natural chemical reaction and is not considered a manufacturing defect.
With proper care and occasional polishing, silver retains its beauty for years.
BABY SAFETY
6. Are Krysaliis products safe for babies?
Yes. Our products are:
-
Nickel-free
-
Skin-safe
-
Crafted with baby-friendly finishing
-
Designed keeping delicate skin in mind
Safety and purity are at the heart of everything we create.
7. Can babies wear silver daily?
Yes, but we recommend:
-
Removing during bath time
-
Avoiding contact with lotions and perfumes
-
Cleaning gently after use
Proper care helps maintain shine and longevity.
ENGRAVING & PERSONALIZATION
8. Do you offer engraving?
Yes, we offer complimentary engraving on select products.
If engraving is available, the option will appear on the product page before checkout.
9. Can engraved products be returned?
Personalized or engraved products are typically not eligible for return unless there is a manufacturing defect.
SHIPPING & DELIVERY
10. Do you ship internationally?
Yes, we ship across India and worldwide.
Shipping timelines may vary depending on location.
11. How long does delivery take?
Domestic orders are typically delivered within 3–7 working days.
International delivery timelines vary by country.
12. Is gift packaging included?
Yes. All Krysaliis products come in premium, gift-ready packaging.
RETURNS & SUPPORT
13. What is your return policy?
Returns are accepted as per our return policy.
Products must be unused and returned in original packaging.
Please refer to our Returns Policy page for complete details.
14. What if I receive a damaged product?
If you receive a damaged or defective item, please contact us within 48 hours of delivery with images, and our team will assist you promptly.
CARE INSTRUCTIONS
15. How should I store silver products?
-
Store in a dry, airtight environment
-
Keep away from moisture and chemicals
-
Use anti-tarnish cloth or pouch if possible
16. How often should silver be polished?
Only when you notice dullness. Over-polishing is not required. Gentle cleaning is sufficient.
AUTHENTICITY & QUALITY
17. Is your silver hallmarked?
Where applicable, our sterling silver products are hallmarked as per standards.
Details are mentioned in product specifications.
18. Are your products suitable for heirloom gifting?
Yes. Krysaliis products are designed as timeless keepsakes, ideal for baby showers, naming ceremonies, birthdays, and milestone celebrations.